TRANSFORMING GOVERNMENT LICENSING & PERMITTING
The VisualVault solution redefines the ease with which you, your vendors and your citizens interact with Licensing & Permitting functions. A seamless experience and superior technology deliver an experience like never before.
Watch To Learn More About VisualVault Licensing and Permitting
The convenience of the user interface. The approach to data validation. The sophistication of the analytics function. Watch to learn more about how these features will transform your Licensing & Permitting programs.
Licensing, Permitting & Compliance as a Unified, Intelligent Ecosystem
Licensing and Permitting programs, along with their compliance and enforcement activities, have historically required significant staff resources to capture, integrate, review, and process the volume of data and documents associated with these ongoing functions. And, the user community’s experience with traditional repetitive data entry requirements increases frustration and complicates compliance.
VisualVault’s PaaS technology revolutionizes licensing, permitting, compliance, and enforcement functions. Our solutions streamline processes; saving countless hours and millions of taxpayer dollars, while enhancing the experience for citizens and businesses.
Staying Connected Anywhere
By giving all parties direct access to the platform, everyone in the field can input data directly into the platform. This holds true not only when they have quality internet access but also when there is no internet access – employing our offline forms, they fill in the data and it syncs automatically when connectivity is re-established.
VisualVault delivers an end-to-end digital solution where all parties are seamlessly connected, processes are automated and a real-time view of program operations is visible and clear to everyone – government employees, vendors/contractors and citizens
Being Better Connected Makes for Better Programs
Employing the technology of one of our sister companies, Zappix, our Licensing & Permitting solutions set a new standard for proactive, effective interaction with citizens. Leveraging the Zappix AI-powered technology, you can take advantage of app-like scheduling functionality and auto-issued reminders as well as delivering incremental information and updates.
And best of all, you can choose how you want this proactive, auto-issued communications to be delivered – text messages, emails or outbound robo-calls. Regardless, this heightened level of communication results in a simple, frictionless and satisfying experience for all parties.
A Self-Supporting System
Universal Platform Access
VisualVault offers a hosting model that allows government clients to extend platform access to the entire user community for one single annual fee. Under this model, self-service becomes the norm. Status updates, submissions, licensing and renewals are all completed with little to no staff assistance.
And all users have real-time access to the status of applications, and case information based upon security rights.
Intelligent Forms
VisualVault’s Intelligent Forms pre-validate entries in real time, apply embedded business rules, and auto-populate known information to reduce errors and rework.
By transforming manual, paper-heavy processes into guided digital experiences, VisualVault’s Intelligent Forms accelerate reviews, improve data integrity, and lay the foundation for true end-to-end automation.
Workflow Automation
Aggregating data from multiple systems and applying workflow automation solutions that drive open cases to closure are at the core of delivering the process and service improvements that aging programs demand.
What were once manual, error-prone and time-consuming processes become simple, predictable automations that get the right data to the right place in order to accelerate process completion.
Business Rule Engine
VisualVault’s Business Rules Engine intelligently automates what has traditionally been labor-intensive, manual work for state programs. Embedding program-specific logic directly into iForm and workflows ensures that tasks, approvals, and validations occur automatically and consistently.
The engine enforces policies, routes information to the right staff at the right time, and triggers alerts or follow-up actions based on real-time data conditions.
Predictive AI Analytics & Dashboards
Predictive Analytics transforms data into operational and actionable insights.
This function identifies trends in seconds and provides statistical evidence of positive and negative patterns that, when addressed, deliver significant program improvement. This AI-driven capability gives you an invaluable look into the future that standard reporting can’t deliver.
Customer Support & Customer Success
The best technology is only part of the equation. VisualVault is dedicated to delivering a successful solution from beginning to end. Scoping the project, guiding implementation, and ensuring ongoing customer success are core principles when partnering with our Public Sector clients.
Successful Client Programs Across the U.S.
- Licensing/Oversight of a problem gambling program for multiple western states
- Licensing, Permitting & Compliance for state DNR program
- Licensing, Permitting & Compliance for multiple medical cannabis programs
- Line of business system to manage a state’s substance abuse and mental health programs
“That’s a Good Question!”
Below are some frequently-asked questions and short answers related to Licensing & Permitting solutions.
Do licensing and permitting systems automatically prompt renewals?
Yes. Most solutions are designed to optimize the efficiency of licensing and permitting solutions from application through issuance as well as renewals. Personalized communication can be initiated to alert parties of expiring licenses, prompt action and minimize the need to have personal interaction with your staff over the course of a citizen’s life.
Do new licensing and permitting systems account for data associated with the existing system?
Many licensing and permitting software solutions are not well-equipped to integrate legacy data from previous systems.
Because VisualVault is a sophisticated ECM / CSP platform, it delivers superior capabilities related to system integration, data import and structuring of data -- the capabilities required to integrate old data and processes with new data and processes. These capabilities make the legacy data usable and consistent with the data requirements of the new system. The historical data can be a combination of both hard copy and digital data from legacy processes.
Does the same licensing and permitting software work equally well for very small and very large needs?
Not necessarily. There are some options available that are not well-suited to large applications and needs. They may not scale as needed. They may not integrate properly with other systems. And they may not have some of the features that your program requires.
The VisualVault solution is easily configured to handle virtually every type of licensing and permitting need, is infinitely scalable and is well-suited to handle low volume as well as extremely high volume programs.
Can license and permit applicants see the full content of inspection reports in the system?
Some systems do not allow online access to citizens or have a citizen portal, so inquiries must be handled manually by staff.
The VisualVault licensing and permitting solution allows applicants to view the status of their application within the system and see that an inspection has taken place. But, they can't necessarily see all of the detailed documentation of the inspector’s findings. It's important to note that the system admin can easily adjust business rules to either enable or limit certain groups from accessing specific fields of data.