INTELLIGENT CASE MANAGEMENT TRANSFORMS CUSTOMER EXPERIENCES
VisualVault’s configurable Case Management solution provides a unified framework to organize, monitor and accelerate activities.
Whether they are regulatory, administrative, service-oriented, or operational our solution ensures consistent processes, auditable outcomes, and cross-agency visibility.
Automation Streamlines Critical Actions
So often, resource constraints delay action when delivering critical services to citizens most in need. There simply aren’t enough qualified resources to execute so many tasks in so little time. That’s why streamlining processes has become a leadership priority wherever and whenever possible,
Low code workflow automation solutions, which are the backbone of the VisualVault platform, deliver the automation and service improvements that programs require.
Comprehensive Case Management
VisualVault’s Case Management accelerates accurate, auditable decisions by centralizing all case data, documents, and activities into a single system of record with real-time actions and visibility.
Configurable workflows, rules, and validations ensure actions follow policy, regulatory, and program requirements while automatically capturing a complete audit trail. Built-in analytics and dashboards surface trends, risks, and exceptions so decision-makers can act faster with confidence.
Speed Of Accurate Outcomes With App-like Efficiency
Today’s stakeholders’ expectations are based on internet-like speed outcomes. Applications, requests, compliance, and incident/complaints require programs to accelerate their ability to gather facts, review, make determinations, and reach final resolutions with complete transparency. Utilizing the capabilities of a sister company, Zappix, VisualVault’s Case Management solution has the capability to redirect citizen inquiries to a self-service, app-like mobile experience that is intuitive, simple and delivers citizens what they’re seeking in real-time.
With this market-leading capability in place, you’ll:
- Decrease inbound calls
- Be able to deliver superior service during peak periods without hiring
- Increase program satisfaction among citizens
Visibility is Central to Quality Case Work
Knowing where things stand and knowing that things are progressing inspires confidence. With all stakeholders operating with the VisualVault platform, visibility is dramatically enhanced – and thus, confidence in the case worker and in services being rendered.
Our Case Management solution allows for real-time reporting of all important processes such as incident management and sophisticated ECM apps that allows you to organize and search a comprehensive collection of all case-related documents.
“That’s a Good Question!”
How does this system improve outcomes and efficiency — not just track cases?
SLED programs are moving far beyond basic onboarding and workflow routing. They want to know:
- How effective is VisualVault with automating repetitive tasks to reduce manual work?
- What actionable insights is VisualVault effective at producing?
- How does it support measurable results (e.g., faster resolutions, compliance rates, service quality)?
- Key focus: linking technology investment to outcome improvement and staff productivity.
Key focus: linking technology investment to outcome improvement and staff productivity.
Is VisualVault well-suited to maintain the privacy and security required to protect the sensitive personal data that is often related to Case Management.
Integration is a top concern, especially for agencies with legacy platforms and siloed data:
- VisualVault connects securely with core line of business systems (ERP, HR, public safety, citizen and provider portals)?
- VisualVault offers modern REST APIs and micro-services to integrate with any open system
- Will it reduce duplication of data entry and unify citizen/client records?
Key focus: interoperability and breaking down silos without costly rebuilds.
What advanced capabilities are included — and how trustworthy are they?
With rapid advances in technology, SLED organizations want clarity on what’s genuinely new versus hype:
- AI/ML: Does it help with intelligent routing, prediction, document summarization — and is it explainable/auditable?
- Low-code/No-code configuration: Can business users adapt workflows without heavy vendor support?
- Security & compliance: How does it handle data protection, access controls, audit trails, and alignment with standards like CJIS, FERPA, HIPAA, GDPR (as applicable)?
Key focus: interoperability and breaking down silos without costly rebuilds.
What should be included in a Case Management system to maintain the privacy and security of personal data often related to Case Management?
A good Case Management system should provide the following:
- Integrated rules and processes that drive the highest standards of compliance ECM
- Role-based data access rules