A Modern Approach to Government Program Compliance & Enforcement

Compliance and Enforcement is a critical process for ensuring quality services from Providers and inspiring confidence among citizens who rely on these services.

The VisualVault solution delivers both while providing program owners with low-code control over parameters, real-time visibility of progress and advanced analytics.

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business process

Minimizing Upfront Work

Public Sector programs involved in enrollments, licensing, permitting, compliance and oversight, all involve large volumes of inbound data and supporting documentation. And as a result, they have historically required a substantial human resource commitment to collect and review the data and documents before they are ready to be processed.

VisualVault’s Intelligent Forms, business rules and workflows automate these front-end staff intensive tasks; including things as simple (and valuable) as pre-populating inspection reports with previously submitted data.

Helping Work Get Done Where Work Gets Done

Mobile-optimized inspection apps allow government inspectors and inspection contractors to operate more efficiently in the field – saving countless hours, providing better oversight and ultimately saving taxpayers millions of dollars via newly-streamlined processes.

Compliance Process

Complaint Management as Signal

As a central component of Compliance and Enforcement initiatives, Complaint Management functionality is an important part of the VisualVault solution and is given tremendous import as a warning sign of immediate or developing issues.

Citizen users of the platform can access the VisualVault portal and easily file online complaints related to services and service providers. Given that so many services and service providers impact the health and well-being of citizens, particularly vulnerable populations, our complaint management functionality immediately memorializes complaints and auto kicks off an appropriate level of action based upon the severity of the complaint.

How It Works?

Below is an example of a common Compliance & Enforcement action and how it progresses through the system.

1

Government staff / contractor accesses platform in the field, including pre-populated inspection fields (Remote iForms)

2

Government staff / contractor submits inspection report online and auto-initiates review (workflow automation)

3

Submission routed to necessary parties for review and approval (workflow & esignature)

  • Service Provider able to check real-time stage and status of license/permit application via system portal

  • Citizen able to file complaints via system portal and alerted of ongoing status of complaint resolution

4

Government employee able to revise/update required data and processes in system (low code)

5

Government employee can view all program data and trends online in real time (personal analytics dashboard)

“That’s a Good Question!”

Below are some frequently-asked questions and short answers related to VisualVault Program Compliance & Enforcement topics.

Can citizens log formal complaints related to government funded entities and programs within a licensing system?

Yes. A cloud based licensing program should have the ability to allow citizens to place complaints.

VisualVault's licensing model provides for citizen access directly to the platform and there is functionality dedicated to ensuring appropriate response based upon classification severity.

Can you display different Compliance and Enforcement data in a dashboard based upon role?

Dashboards displaying key metrics are completely customizable by those with admin rights. A customizable set of roles can give different access to different data sets.

With VisualVault, Inspectors can see one set of data, Citizens see one set of data and government program owners see a more comprehensive overview. And the Analytics function delivers a rich graphical view of data including trends and predictive data, when AI is applied.

Is the writing of code required in order to change fields in a Compliance and Enforcement inspection form?

Some Compliance and Enforcement solutions are not highly customizable without significant code writing.

However, the VisualVault platform employs Low Code technology that enables a non-technical employee to simply update forms using a simple drag and drop process.

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